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Read Our Terms Before You Open an Account

These terms set out what you agree to when you use jililive2 — how your account works, what payments we accept, and what happens if something goes wrong.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law determines accessTerms updated without noticeContact support for disputes
jililive2 Read Our Terms Before You Open an Account
HOW WE HANDLE ACCOUNTS

How jililive2 Applies These Terms Fairly

These terms are not one-sided. We apply them consistently across all accounts — whether you deposit via bKash, Nagad, or Rocket, and regardless of how long your account has been active. Below is how we handle the four areas that matter most to you as an account holder.

Wallet Verification We check that your withdrawal wallet — bKash, Nagad, or Rocket — matches your registered account name before any funds are released. This protects your account from unauthorised withdrawals.
Account Security Your login is protected by OTP verification sent to your registered mobile number. We do not store full payment credentials — only the wallet type and registered number you provide.
Data Retention We keep transaction records and account activity logs as required for financial accountability. You can request a summary of your data by contacting support through live chat or email.
Dispute Resolution If you believe a term has been applied incorrectly to your account, raise it through live chat first. Escalated cases are reviewed by our accounts team, and you'll receive a written response.
TERMS CONTACT PATHS

Reach Us About Any Terms Question

If anything in these terms is unclear — whether it's about wallet verification, account eligibility, or a payment dispute — our support team is the right place to start. We handle terms-related queries through the channels below. Response times vary; payment disputes and account suspension queries are prioritised over general enquiries.

Team online

Live Chat

Open the chat widget from any page on the site. Use this for urgent account or payment disputes tied to these terms. Available during active support hours.

Email Support

Send detailed terms or account queries to our support address. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — involved in any dispute.

Account Help Centre

Log into your account and navigate to the Help section for self-service answers on wallet verification, withdrawal holds, and account-status questions covered by these terms.

Common Questions About Our Terms

These are the questions we get asked most often about our terms and conditions. If your question is not answered here, contact support directly through live chat or email.

Yes. All deposits and withdrawals via bKash, Nagad, and Rocket are governed by these terms. Wallet name matching and transaction limits set at the cashier all fall under this agreement.

No. Your account must be funded from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account is a breach of these terms and may result in suspension.

We may update these terms at any time. If you continue using the platform after an update, you are accepting the revised terms. Close your account if you do not agree with the changes.

Access depends on your local law and eligible region. We do not confirm legal status for any specific area. Check local regulations before opening an account or making any deposit.

Contact our support team via live chat or email with your registered mobile number. We'll provide a summary of the data we hold on your account as outlined in these terms.

Raise it through live chat first, explaining the specific term you believe was misapplied. Escalated disputes are reviewed by our accounts team, and you'll get a written response.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.